Head of Property Management (HS2)
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| Job Type | Permanent |
| Location | Snowhill Birmingham or London Euston |
| Area | London, UKMidlands, UK |
| Sector | High Speed Rail |
| Salary | £100 - 118,000 + Pen (6:12%) + Health + 25 Days Hols |
| Start Date | |
| Advertiser | Charlton Recruitment |
| Telephone | 07881022741 |
| Job Ref | HS994 |
| Job Views | 1140 |
- Description
- Salaries
Birmingham £90 – 100k + Pen (6/12)
London £100 – 118k + Pen (6/12)
Job Purpose
As Property Asset Management Lead within the Land and Property Team will report to the Head of Property Services you will be responsible for the complete management of the portfolio of properties acquired by The Department of Transport and managed by HS2 Ltd as a result of it’s the land acquisition programme.
The property portfolio is made up of 1300 very mixed private properties which over time will rise to 2000 – 2500, currently the commercial portfolio is made up of a large office and industrial estate which will also increase significantly. You will be responsible for controlling sending, budgeting and reporting - the residential rental income is £10m and the Commercial property income is £3.5m with a current expenditure budget of £25m of investment works on the properties.
Reporting Relationships
Titles of all direct reports to this job:
- Senior Property Management Surveyor
- Property Management Surveyor *2
- Property Management Assistant
Titles of all direct reports to the same line manager:
- Head of Land Assembly
- Head of Operations – Property Services
- Discretionary Schemes Manager
- Zoned Schemes Lead
- Head of Property Management
Role of Department / Directorate
The Land and Property team are responsible for acquiring and managing the land and property to enable timely construction of HS2 in a way that is sympathetic to those affected. The Land and property team has 130 working in them.
The Land and Property Team at HS2 Limited is responsible for: managing the land acquisition programme; administering the HS2 compensation schemes for Department for Transport (DfT); and managing property acquired for the scheme or under discretionary compensation schemes.
The Land and Property team provide advice to a number of internal clients from Petition Management, Construction and Operations, Health and Safety, Environment, Finance as well as to the Department for Transport.
Accountabilities
- Lead for ensuring pro-active commercially focused management of HS2’s land and property portfolio
- Lead the specification of and selection process for appointment, retention and management of HS2’s property managing agents to ensure the day to day delivery of high-quality estate management including monitoring through monthly reports and KPI’s performance on lettings, rent collection, maintenance, repair and disposals
- Leading and ensuring Land and Property pre-acquisition procedures are completed in a timely and accurate manner and the management of properties through the appointed agents including evaluation and instruction of repair and maintenance works and monitoring and budgeting of fees and expenses is undertaken within HS2 policy and commercial guidelines.
- Ownership of all property and management related information that is developed or influenced by the scope of work undertaken and ensure complete and accurate data is recorded in Land and Property systems in an efficient and effective manner
- Providing to the Head of Property Services and Land and Property HS2 Finance representative financial reports and forecasts including monthly income and costs statements
- Manage the budget for the DfT/HS2 assets, rentals and expenses, according to existing HS2 financial policies
- Provide support to senior members of the internal and external team as required on property management matters and deputise for the Head of Property Services as required
- Participate as necessary in consultation events to explain aspects of the compensation schemes to members of the public, stakeholders or interested groups
- Build strong and ongoing relationships with colleagues from within different departments at HS2 and the Department for Transport.
- Input to the production of regular management reports from Land and Property to HS2 corporate governance bodies.
- Lead the sales process for the HS2 properties not required for the project according to the DfT/HS2 property disposal policy
- Ensure all land and buildings in the HS2 property portfolio comply with Health and Safety regulations, HHSRS standards and legislation and that the Company’s Health and Safety policies and processes including CDM are fully implemented. Including acting as CDM Project Manager for all construction works undertaken on HS2 managed properties.
- Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
Required Criteria
Skills:
- Leadership and people management including the ability to coach and develop the Property Management team.
- Stakeholder management of property management suppliers
- Analytical and financial skills
- Ability to set strategy for the Property management team.
- Reporting on all Properties in the portfolio including risks and issues being managed.
- Ability to lead the Public facing communications of the Property Management team.
- Ability to manage the response to MPs & residential commission requests – H&S and Incursion from protestors.
- Ability to produce and present documents and reports to a variety of audiences, including internal stakeholders at various levels in the organisation
- IT skills, including Word and Excel or equivalent packages
- Ability to engage with affected landowners on sensitive issues and demonstrate empathy and listen to their feedback
Knowledge:
- Knowledge of health and safety regulations and practice including CDM regulations
- Knowledge of all types of property Residential, Commercial, Industrial and Agricultural
- RICS qualified or equivalent experience (including the legal knowledge)
- Knowledge of the acquisition process and construction project management.
- Understanding of the Data Protection Act
Type of experience:
- Must be Chartered Surveyor, with a strong Residential management experience, at least 500 mixed properties (not just 500 flat units) with knowledge of commercial as well.
- Managing a large mixed portfolio of properties (commercial, residential, and agricultural) and budgeting and forecasting income and expenditure.
- Managing a large mixed residential portfolio – HS2 portfolio includes mansions, flats, terraced, family homes, new developments, city centre villas
- Practical application of CDM regulations for the purposes of construction works.
- Experience of commissioning work from/working with professional advisers and consultants including solicitors and chartered surveyors
- Experience of managing suppliers (property managers and letting agents) and supplier appointment, monitoring and performance management
- Experience of supervising the disposal of property assets.
- Line management experience and of leading and developing a team to reach its full potential
Leadership Competencies
- Inspirational Leadership: Demonstrating leadership flexibility, motivating and inspiring people from diverse functions and cultures.
- Execution: Stretching the performance of people with a wide range of skills and capabilities.
- Influence: Cross-matrix influencing, using a range of interpersonal approaches to persuade people with differing perspectives and interests.
- Collaboration: Collaborating across boundaries, to establish reciprocal relationships and alliances across the organisation.
- Direction: Co-ordinating cross business teams, creating a shared sense of purpose and keeping diverse teams focused on the same HS2 goals.
- Business Judgement: Ensuring values for money, making judgements on what will ensure commercial viability, appropriately balancing risk and return.
- Innovation: Inspiring differentiation, innovating and encouraging early adoption of new ideas and ‘pushing the boundaries’
- Growing Talent: Fast-tracking talent, taking risks with growth opportunities for high potential performers to ‘raise their game.’
Decision Making
The Head of Property Management is accountable for the property management transactions that are to be delivered by the Land and Property team. The Head of Property Management will ensure that the team adhere to all current property management and acquisition and disposal policies and processes on behalf of Land and Property and be accountable for striking the right balance in delivering value for money to the taxpayer.
The role will be given delegated authority in accordance with the financial delegations for HS2.
The post holder can decide the following:
- Appointing the suppliers of property management services in line with internal procurement requirements
- Agreeing property repairs and refurbishments against budget
- Managing lettings policy, the grant of Crown tenancies for residential properties and licences for agricultural holdings
- Managing property disposal
The following decisions are referred for approval:
- Any budgetary escalations
- Repair and refurbishment schemes above set budget referred up to DfT.
- Onward referral of commercial property leases and agricultural tenancies to DfT for approval and sign off.
Dimensions
- Managing a team of three direct reports and wider team of 40 internal stakeholders within the wider matrix organisation (including legal and financial)
- Managing a portfolio of circa 1,200 and growing residential properties
- Two large commercial investment properties together with a future 20 or so other commercial property interests
- Managing one main property management supplier along with six sub agents.
- Internal interface with Phase One and Two Acquisitions team and their acquisition agents.
Key Contacts
- Land and Property team for coordination of work daily
- Wider HS2 stakeholders such as Health, Safety and Security and Legal and Finance weekly
- Property Management Suppliers and their sub agents for works instructions and performance monitoring daily
- DfT for client reporting monthly
- Community engagement and stakeholder teams
Complexity
- Challenge of managing a wide variety of property types within the agreed budgets and timescales (not a portfolio of choice)
- Ensuring properties are health and safety compliant, in lettable condition and where vacant are safely and securely managed.
- Managing the delivery of properties required for the HS2 scheme ensuring requirements of vacant possession and full compliance at handover are identified in advance of delivery.
